Based on recent customer reviews, Cloud Nine Beds is drawing heavy criticism over mattress durability and warranty support. Buyers from retail partners such as Bradlows, Sleepmasters, SleepKing and Sleeper Beds report sagging, caving or squeaking beds within weeks or months of purchase, with several linking this to back and waist pain. Complaints centre on unanswered tickets, inspections that dismiss defects, restricted replacement choices and refunds not honoured. One standout exception praised KZN sales staff Nadine Pillay and Ryan for proactive updates and genuinely professional, helpful service.
TrustIndex
2.3
NPS Score
-40
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Cloud Nine Beds
What do customers say about Cloud Nine Beds?
Based on recent customer reviews, Cloud Nine Beds is drawing heavy criticism over mattress durability and warranty support. Buyers from retail partners such as Bradlows, Sleepmasters, SleepKing and Sleeper Beds report sagging, caving or squeaking beds within weeks or months of purchase, with several linking this to back and waist pain. Complaints centre on unanswered tickets, inspections that dismiss defects, restricted replacement choices and refunds not honoured. One standout exception praised KZN sales staff Nadine Pillay and Ryan for proactive updates and genuinely professional, helpful service.
Is Cloud Nine Beds trustworthy?
Cloud Nine Beds has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Cloud Nine Beds across 104 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
Cloud Nine, CAMDEN MATTRESS
Bought a Camden Cooling kingsize mattress at Ericsons, Pretoria West. After 4 months we had these deep holes on both sides of our bed. Its not a turnover mattress so we are sleeping in holes.
1 reviews | Active since Nov 2021
Exceptional Service from Cloude Nine
I had such an amazing experience with the service I received from Nadine Pillay and Ryan from KZN Sales. They truly went above and beyond to assist me and kept me updated with continuous feedback throughout the process. Their professionalism, helpfulness, and dedication were exceptional. I would definitely recommend Nadine and Ryan, as well as Cloud Nine, to anyone looking for excellent service. Thank you for making my experience such a positive one!
1 reviews | Active since Nov 2021
Exceptional Service from Cloude Nine
I had such an amazing experience with the service I received from Nadine Pillay and Ryan from KZN Sales. They truly went above and beyond to assist me and kept me updated with continuous feedback throughout the process. Their professionalism, helpfulness, and dedication were exceptional. I would definitely recommend Nadine and Ryan, as well as Cloud Nine, to anyone looking for excellent service. Thank you for making my experience such a positive one!
1 reviews | Active since Jun 2021
Horrible weak brand
What a horrible experience I had, bought a firm bed December 2025, the bed is caving in, inspector came and measured whatever he measured and the cave in was a so called in good condition to them. Bought this bed at Sleepmasters, do not use this brand it terrible and poor quality.
1 reviews | Active since Jun 2021
Horrible weak brand
What a horrible experience I had, bought a firm bed December 2025, the bed is caving in, inspector came and measured whatever he measured and the cave in was a so called in good condition to them. Bought this bed at Sleepmasters, do not use this brand it terrible and poor quality.
1 reviews | Active since Jun 2019
HOLE IN A BED IN LESS THAN 6 MONTHS
My husband and I bought a cloud nine bed from Bradlows Southgate in September 2025. Hardly 6 months later, the mattress started caving in. At first I didn't think much of it and thought that's how a foam bed should be until I started experiencing severe back and waist pains. We called Bradlows in May 2026 and we were told that a ticket will be logged with the supplier and were given reference ***. Upon following up in June 2026, we were provided with another Ref no :***. A representative from Cloud nine named JP Oosthuizen came and assessed the bed and confirmed that it was Faulty and had a hole. He then said we can go to any Bradlows to choose another bed. We found the bed we wanted and contacted him and that's when he stated that we can only choose cloud nine beds or Rest assured. Due to my broken back which I'm still recovering from, I don't want a cloud nine bed. My husband and I drove around and could not find the Rest assured beds. I called JP Oosthuizen and told him of my concerns and that we have been driving around and can't find options of the rest assured beds. He said he was going to notify the office and come back to me of which he never did. I have tried contacting him but he has never been helpful. I called Bradlows head office on the 6th of July 2926 and spoke to Queen and she told me that she will contact the supplier and request for a Credit so that I can choose a brand that I prefer. She further stated that I would receive feedback within 4 hours of which I never did. A week went by with no call from Bradlows or the Supplier. This morning, the 13th of July 2026, I received a text message from JP Oosthuizen stating that he and his company can no longer assist me with my complaint and that I should contact Bradlows. I called Bradlows again and spoke to Theresa and she was also of no help at all. I asked to speak to her manager and she told me that there was no manager on duty. It is highly unfair that we have not had a bed to sleep on for over 3months and no one from both Bradlows and the supplier cares. We have been driving around looking for a bed with our petrol and calling multiple times with our airtime that Bradlows is not going to compensate. I bought a bed from Bradlows and find it so frustrating that I consistently have to be told about a supplier. The transaction was between us and Bradlows and and expect Bradlows to assist with this. I just want a new bed of my preferred brand, THAT'S IT!
1 reviews | Active since Jun 2019
HOLE IN A BED IN LESS THAN 6 MONTHS
My husband and I bought a cloud nine bed from Bradlows Southgate in September 2025. Hardly 6 months later, the mattress started caving in. At first I didn't think much of it and thought that's how a foam bed should be until I started experiencing severe back and waist pains. We called Bradlows in May 2026 and we were told that a ticket will be logged with the supplier and were given reference ***. Upon following up in June 2026, we were provided with another Ref no :***. A representative from Cloud nine named JP Oosthuizen came and assessed the bed and confirmed that it was Faulty and had a hole. He then said we can go to any Bradlows to choose another bed. We found the bed we wanted and contacted him and that's when he stated that we can only choose cloud nine beds or Rest assured. Due to my broken back which I'm still recovering from, I don't want a cloud nine bed. My husband and I drove around and could not find the Rest assured beds. I called JP Oosthuizen and told him of my concerns and that we have been driving around and can't find options of the rest assured beds. He said he was going to notify the office and come back to me of which he never did. I have tried contacting him but he has never been helpful. I called Bradlows head office on the 6th of July 2926 and spoke to Queen and she told me that she will contact the supplier and request for a Credit so that I can choose a brand that I prefer. She further stated that I would receive feedback within 4 hours of which I never did. A week went by with no call from Bradlows or the Supplier. This morning, the 13th of July 2026, I received a text message from JP Oosthuizen stating that he and his company can no longer assist me with my complaint and that I should contact Bradlows. I called Bradlows again and spoke to Theresa and she was also of no help at all. I asked to speak to her manager and she told me that there was no manager on duty. It is highly unfair that we have not had a bed to sleep on for over 3months and no one from both Bradlows and the supplier cares. We have been driving around looking for a bed with our petrol and calling multiple times with our airtime that Bradlows is not going to compensate. I bought a bed from Bradlows and find it so frustrating that I consistently have to be told about a supplier. The transaction was between us and Bradlows and and expect Bradlows to assist with this. I just want a new bed of my preferred brand, THAT'S IT!
1 reviews | Active since Apr 2016
POOR WORKMANSHIP
Bought a bed made by them at Sleepmasters Watergate with 10 year warranty. Two months in bed curved in like a boat. Lodged a complaint. Despite giving them proof in pictures the issue has not been resolved. Give me my bed or my money back.
1 reviews | Active since Apr 2016
POOR WORKMANSHIP
Bought a bed made by them at Sleepmasters Watergate with 10 year warranty. Two months in bed curved in like a boat. Lodged a complaint. Despite giving them proof in pictures the issue has not been resolved. Give me my bed or my money back.
1 reviews | Active since Oct 2013
Cloud 9 Grande Mattress sucks.... way too hard
Bought Cloud 9 Grande Mattress based on their advice and this was worst decision we regret everyday till today. This is extremely hard, my back is always in trouble... I'll sell cheap, to get rid of it.
1 reviews | Active since Oct 2013
Cloud 9 Grande Mattress sucks.... way too hard
Bought Cloud 9 Grande Mattress based on their advice and this was worst decision we regret everyday till today. This is extremely hard, my back is always in trouble... I'll sell cheap, to get rid of it.
1 reviews | Active since Feb 2018
Refund for cloud nine noisy bed
I bought a cloud nine bed month end December 2025 at Bradlows and January I started hearing sound when I get on and off from the bed. I lodged a complain at the store and they said I must send pictures and a video of the sound the bed makes and they didn’t respond I then lodged a complain online and they were quick to respond and they escalated the master to the manufacturer. And now the manufacturer asked where the bed noice comes from and I told them from the mattress and they said no it comes from the base. So the manufacturer said they will send correspondence to the store I bought the bed for a base exchange. Now I no longer feel comfortable with the bed for an exchange because of the experience I went through and I told the manufacturer that I want a refund for another brand in the store. Please assis wtith a refund.
1 reviews | Active since Feb 2018
Refund for cloud nine noisy bed
I bought a cloud nine bed month end December 2025 at Bradlows and January I started hearing sound when I get on and off from the bed. I lodged a complain at the store and they said I must send pictures and a video of the sound the bed makes and they didn’t respond I then lodged a complain online and they were quick to respond and they escalated the master to the manufacturer. And now the manufacturer asked where the bed noice comes from and I told them from the mattress and they said no it comes from the base. So the manufacturer said they will send correspondence to the store I bought the bed for a base exchange. Now I no longer feel comfortable with the bed for an exchange because of the experience I went through and I told the manufacturer that I want a refund for another brand in the store. Please assis wtith a refund.
1 reviews | Active since Jan 2026
Cloud nine Bad Bad service
Very Very poor service from a so called reputable Bed maker but cloud nine is only the name.. The mattress has starting sagging 2 weeks since new I have tried to get this fix since November last year. After writing a review no one even have the decency to contact me or anything. Please don not purchase any of cloud nine bed you will be sorry.
1 reviews | Active since Jan 2026
Cloud nine Bad Bad service
Very Very poor service from a so called reputable Bed maker but cloud nine is only the name.. The mattress has starting sagging 2 weeks since new I have tried to get this fix since November last year. After writing a review no one even have the decency to contact me or anything. Please don not purchase any of cloud nine bed you will be sorry.