Steer clear of Cloud Nine - Poor quality mattress, even worse customer service

We bought a Cloud Nine bed from Beds2Go in Cornubia, north of Durban in 2019.

The mattress has sagged and given us terrible back ache (both my wife and I). Even after rotating, it ended up doing the same thing. Each night is like torture!

We laid a complaint, but the customer service from Cloud Nine was shocking. We did all the chasing (begging, pleading) for them to come out, and thereafter for them to give us feedback.

Then in the end their feedback was that it is within spec and we need to rotate more frequently.

I fear that is just too easy to say each time. ZERO accountability. And having now read other reviews, it seems to be the norm with them.

I hope people read these reviews on hellopeter BEFORE purchasing a Cloud Nine product.

You will save yourself and you back a lot of pain!