Sagging mattress after 10 months with zero customer care!

I can almost just copy and paste some of the previous reviews. So disappointing that a company of this nature and stature handles complaints in the manner that it does.

I bought a Cloud Nine Blue Eclipse - Queen Mattress from The Mattress Warehouse (another review written based on their lack of service as well) in October 2019 and I logged a complaint on 31 August 2020 with The Mattress Warehouse. The mattress is sagging significantly on both sides of the mattress not even 10 months after the purchase. This mattress is rated for up to 125kg and my wife and I are just over that rating combined! The sagging around the hip area is significant and both of us wake up with a stiff lower back.

Cloud Nine sent the field engineer and the response was just a simple no factory problem was found and the mattress still measures within specifications. What total nonsense. Their lack of service or just even proper feedback or engagement is mind boggling. Total disregard of clients.

Based on the feedback on this forum, you can understand why with the amount of complaints. Also started a complaint process through the Consumer Ombud, let's see if Cloud Nine even processes the request!