PLEASE DO NOT BUY A CLOUD NINE MATTRESS!!

Guys, please do yourself a favour and DO NOT buy a cloud nine bed. They offer these long warranty periods which sounds so attractive that one would think that this brand of bed is the best and it must be off the highest quality because there aren’t a lot of other bed companies offering such long warranties. Well here’s the catch.. “During the FIRST 2 years Cloud Nine will repair, replace or refund (at cloud nines option) the defective mattress or foundation” “After the guarantee period there will be a service charge of one-twelfth, one-fifteenth or one-twenty-fifth (whichever is applicable) of the current recommended retail price at the date of complaint times the number of years in use. e.g R5999.00 divide 12 = R499.90 x 5 = R2499.58 + VAT (plus transport costs, if any). In the event that you do need to use the warranty (mine is 20 years), you need to pay them to get a replacement mattress. So now that my mattress is sinking (purchased in 2019, despite rotating it every single month), they are asking me to pay R6163.77 for a mattress upgrade?? I rather use that money to buy a new bed that will actually do its job. Another side note, as if life is not already so hectic, in order for the mattress to remain a “functioning” mattress, you have to rotate the mattress ONCE every single month (month 1 – label face up at foot, month 2 - label face down at foot, month 3 - label face up at head, month 4 - label face down at head), they also say the bed is dual sided but the underneath is not soft and comfortable as the right side up and also the mattress is ****** heavy so good luck rotating it every single month. If I can save at least one person from this drama, I will be so happy, please do your research on your bed manufacturers before you make a purchase, especially on a cloud nine bed because later on you may regret it.