Pathetic Cloud Nine (Cloud 9) mattress Quality and After Sales Service NON-EXISTENT

Cloud nine customer service / 2 year guarantee period non-existent and in shambles.

My experience with client care/after-sales service has been terrible and till now, they have not provided a solution, but rather reverted to covering their own business side with easy-out clauses that ensures they do not have to provide any after sales service. It's appalling to take out R 4,500 for a decent bed, just to be left with a sore back because of the mattress' structural integrity failing. Night-after-night its the same thing. First call-out got an inspection. Report from Cloud 9 is that mattress behaves within its said tolerances and will be inspected again after 3 months. (So easy answer to my back pain right?). Second call-out I request to be specifically present to have a conversation with the person attending to the matter. The guy just comes and inspects and goes again without waiting for me. This time however they condone the state the mattress is in and says their warranty does not cover stains......new story, no customer service, don't address me as the client that took out R 4,500.

Bottom-line is that they are very unprofessional. They only write emails and never follow-up on calls after I tried calling to arrange that they are present with the inspection on the day (after I confirmed beforehand on email to be present).

I will not advise anyone to buy a Cloud 9 mattress. They offer a 2 year LIMITED Guarantee....which is clearly worth nothing and a further 18 years of maintenance warranty or something - which I'm sure means; please pay into this account and we might give you a visit for which you will get zero value!!

Pathetic company. Not worth your money.