Pathetic Beds and customer service

Absolutely terrible experience with Cloud9. We spent over R12 000 on our bed and it is sagging and causing our bodies to be in pain. Mind you, there was a special going on. The normal price was over R18 000!!! I called in and was told that an agent will come through to my place for inspection. After waiting numerous weeks, they show up and do the inspection and all through this time, i have to reply to sms's sent by this cloud9 agent. Another cost on my behalf. After the tests, they say that there's no issue with my bed which makes me question whether its normal for cloud9 beds to cause back pain??? I called through to Devon who deals with these queries, and she promised that another agent will come through to my place to have a look. 2 weeks went and no response so i called again and was promised to get a cal back before close of business that particular day. 2 weeks later and i'm still waiting for the call. Mind you, as i'm typing this review, the bed is not even 4 months old! Pathetic beds and customer service.