Extremely bad service from Cloud Nine Beds

<p>In 2000 I purchased a loadstar cloud nine mattress from a furniture dealer in Orkney near the town of Klerksdorp where I currently reside. After using this mattress for approximately 3 years the mattress began to sag and made clear indentations where I was lying on it. I then struggled for a while to get the Cloud Nine people to come and do an assessment on the mattress.</p> <p>When the rep finally came and did the assessment I was told I was exceeding the weight limit of this mattress??? Max weight was 120KG per person on this mattress. The rep then advised that I must upgrade to a heavier mattress and then it will last me more than 10 years. I then paid in half of what the other mattress cost me.</p> <p> </p> <p>It’s now 3 years later and I am experiencing the same problem with this mattress. Max load on this is 140 KG per person. I don’t not weigh 140 KG plus in any way and only weigh 126 KG at the moment.</p> <p> </p> <p>After struggling with Cloud nine again since 28 November 2016 a new rep finally came out to examine the mattress on Wednesday the 14th. He then took measurements and then told me I need to upgrade again to a new mattress to resolve the problem. He then advised they would send me a quote on Thursday the 15th for the new mattress, meaning I would need to pay in a bucketful of money for this mattress again???</p> <p> </p> <p>Till today the 19th I have not received any feedback wrts to this at all. On Friday the 16 I then sent them a mail again as you cannot get through to the office via the phone lines. On this mail I copied in their divisional manager telling them this service is unacceptable. He then rep**** and copied in the Director in charge of this division. The rep also advised they were closing this week and this now means I must try and sleep on this mattress until sometime in Jan 2017 !!!!. No answer from anybody at this stage. This service really stinks as I have been supporting their brand for the last 6 years and this is the service you receive from them.</p> <p> </p> <p>I had a neck operation in May this year and am currently experiencing back and neck pain every morning when I wake up due to the sag of this mattress. I am now beginning to think if it will be worthwhile to seek legal advice due to me suffering pain every night due to this mattress.</p> <p> </p> <p>I am also a customer based business manager that services the whole of the North West as well as Gauteng West and will be telling everyone I meet not to buy and trust this brand as this is the type of service they provide their customers with.</p> <p> </p>