Another brick in the mattress

Absolutely bad service. The Technician came out, classified the mattress as an epic fail. Received a quote for an "upgrade" of nearly R5000.

When I asked that they must show me how they came to this staggering amount, complete silence.

It should be a replacement, not upgrade.

Apparently the Manager is MIA.

So, after 3 years, tarra! another fail in a Cloud 9 mattress. This is our 4th one, because of their clever market strategy, if the mattress is done, offer the customers a discounted fee to get a new mattress.

So, R17 000 for this piece of pain, and no one to help out.

Never buy a Cloud 9 mattress. The mattresses are not good.