Angry & Bitterly Disappointed

It is very sad to see so many disappointed consumers of Cloud Nine Mattress/Beds. Before buying our Cloud Nine Tudor Queen Size extra length mattress in December2017, we had only hear wonderful things about the quality of their Mattress, even though they were and are still sooo expensive. And would not cause Back Pain for my husband which he now wakes up with every morning?!

I first logged a complaint on the 21st September 2020 on the Cloud Nine Website directly, and was told that a Sales Support Assistant would be contacting me and coming out to see exactly what our complaint was regarding our Mattress. After which it took them three weeks to come back to us, to say that they would be willing to sell us another "better" for a discounted price? When I queried that not only was less than 3 years that we had had our current Mattress, which has a 25 year warranty and posture support gurantee!! That we were lucky to be receiving a new Mattress at such a discounted price and could keep the current Tudor Mattress anyway!

It would seem Cloud Nine Bedding just does not have any level of understanding of what Customer Service means?

I am so disappointed, frustrated and will not recomend them to any family or friends...especially when I see the Pain my husband is in every morning