Unacceptable Delay in Parcel Collection and Overnight Delivery!

I am extremely disappointed with the poor service I have experienced. I booked a collection for an overnight delivery at 11:15 AM YESTERDAY (***), yet the parcel remains uncollected!

Two emails, two WhatsApp messages, and a Facebook message were also sent regarding this issue, but I received no response, which adds to my frustration. This was my first time attempting to use what was advertised as a service "offering convenience to customers with 3 easy steps,” but it has proven to be anything but.

Such delays and lack of communication are unacceptable for a service claiming to provide reliable overnight delivery. This experience has left me doubtful about using your service again. I am extremely disappointed and expect an immediate explanation and resolution.