Click-Way Couriers
Unclaimed Business
|1.6|7 Reviews (last 12 months)|This business does not respond to reviews
Click-Way Couriers
Unclaimed Business
|1.6
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-34Unlikely
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
Oct '25 - Sep '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJO
Joel O
1 reviews | Active since Jul 2012
11 Sept 2026, 14:20
Extremely poor and unreliable service from Clickway Couriers, powered by Aramex.
Extremely poor and unreliable service from Clickway Couriers, powered by Aramex. My parcel was not collected on the scheduled date, and the explanation I received was contradictory: I was told that bags were available, but that the driver did not have any bags. Getting assistance is equally frustrating. Customer service through the website chat is painfully slow—it can take up to an hour just to
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Joel O
1 reviews | Active since Jul 2012
11 Sept 2026, 14:20
Extremely poor and unreliable service from Clickway Couriers, powered by Aramex.
Extremely poor and unreliable service from Clickway Couriers, powered by Aramex. My parcel was not collected on the scheduled date, and the explanation I received was contradictory: I was told that bags were available, but that the driver did not have any bags. Getting assistance is equally frustrating. Customer service through the website chat is painfully slow—it can take up to an hour just to
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Replies (0)JS
Jonathan S
1 reviews | Active since May 2026
18 May 2026, 15:44
Excellent solution for international deliveries
I have used Click-way for two internation deliveries (USA and UK) and everything went perfectly! I was very hesitant due to all of the bad reviews and rates that are almost too good to be true. But I decided to risk it as two friends have done so successfully and because DHL and FedEx are unafforable. After booking the collections using their online portal, I was instantly provided with a tracking number that can be used on the primary Aramex website. The packages were collected the next day and delivered within 10 days (economy option). I agree that there online-only support system isn't ideal, but this is probably how they keep costs down. However, my only feedback would be if you are only going to use an online chat feature, then the responsible support person needs to be quicker with their responses in case there is a time sensitive issue. But overall I am very happy. I haven't used Click-way for local deliveries so perhaps that is what all the bad reviews are related to? Locally I will stick to the Courier Guy, but for internation deliveries I will 100% continue using Click-way.
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Jonathan S
1 reviews | Active since May 2026
18 May 2026, 15:44
Excellent solution for international deliveries
I have used Click-way for two internation deliveries (USA and UK) and everything went perfectly! I was very hesitant due to all of the bad reviews and rates that are almost too good to be true. But I decided to risk it as two friends have done so successfully and because DHL and FedEx are unafforable. After booking the collections using their online portal, I was instantly provided with a tracking number that can be used on the primary Aramex website. The packages were collected the next day and delivered within 10 days (economy option). I agree that there online-only support system isn't ideal, but this is probably how they keep costs down. However, my only feedback would be if you are only going to use an online chat feature, then the responsible support person needs to be quicker with their responses in case there is a time sensitive issue. But overall I am very happy. I haven't used Click-way for local deliveries so perhaps that is what all the bad reviews are related to? Locally I will stick to the Courier Guy, but for internation deliveries I will 100% continue using Click-way.
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Replies (0)EC
Erika C
1 reviews | Active since Oct 2018
4 Feb 2026, 09:34
HORRIBLE SERVICE AND NO REFUND
I booked a same day collection in January 2026. Two days later, the parcel was still not collected. There is no effective customer support: emails receive only automated replies, and live chat is unresponsive or takes hours. I never received the service and have still not been refunded. I had to use another courier.
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Erika C
1 reviews | Active since Oct 2018
4 Feb 2026, 09:34
HORRIBLE SERVICE AND NO REFUND
I booked a same day collection in January 2026. Two days later, the parcel was still not collected. There is no effective customer support: emails receive only automated replies, and live chat is unresponsive or takes hours. I never received the service and have still not been refunded. I had to use another courier.
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Malome M
1 reviews | Active since May 2021
31 Dec 2025, 14:36
Delivery mix up. No one seems willing to help.
I booked parcels for collection on 15/12/2025. The parcels were only collected on 23/12/2025 after numerous texts and follows up. This was even after I instructed them to cancel the collection. The parcels were delivered on the 24th but they were not my parcels. They mixed up the deliveries. I informed them the same day but the issue is still not resolved. I have no idea where my parcels are and I am stuck with someone's parcels. Their contact centre keeps ignoring my messages. This is the worst service ever. What's so difficult with tracing my parcels? The parcels I have were collected at the same place with my parcels.
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Malome M
1 reviews | Active since May 2021
31 Dec 2025, 14:36
Delivery mix up. No one seems willing to help.
I booked parcels for collection on 15/12/2025. The parcels were only collected on 23/12/2025 after numerous texts and follows up. This was even after I instructed them to cancel the collection. The parcels were delivered on the 24th but they were not my parcels. They mixed up the deliveries. I informed them the same day but the issue is still not resolved. I have no idea where my parcels are and I am stuck with someone's parcels. Their contact centre keeps ignoring my messages. This is the worst service ever. What's so difficult with tracing my parcels? The parcels I have were collected at the same place with my parcels.
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Replies (0)TM
Tercia M
1 reviews | Active since Jul 2023
31 Dec 2025, 07:18
Paid for collection on 19 Dec – parcel never collected, endless promises
I booked and paid for a parcel collection with Aramex on 19 December 2025, for delivery from Johannesburg to Rustenburg. The collection was meant to take place the same day. To date, no collection has occurred. I have made numerous calls and sent multiple emails over an extended period. Each time, I was assured that the collection would be arranged, but nothing ever happened. During my follow-ups, I dealt with: • Simone Williams, Customer Service Executive – Frontline • Ishara Sepersad, Customer Service Executive – Click-Way Unfortunately, despite their involvement and repeated promises, the issue remains unresolved. Only after significant follow-ups was I informed that the shipment falls under a different division, Click-Way, which was never clearly communicated at the time of booking. Payment was made directly to Aramex, yet responsibility continues to be shifted without resolution. This experience reflects poor communication, lack of accountability, and non-performance of a paid service. I am now left having paid for a service that was never rendered. I am requesting either immediate collection or a full refund, and will escalate the matter further if this is not resolved promptly.
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Tercia M
1 reviews | Active since Jul 2023
31 Dec 2025, 07:18
Paid for collection on 19 Dec – parcel never collected, endless promises
I booked and paid for a parcel collection with Aramex on 19 December 2025, for delivery from Johannesburg to Rustenburg. The collection was meant to take place the same day. To date, no collection has occurred. I have made numerous calls and sent multiple emails over an extended period. Each time, I was assured that the collection would be arranged, but nothing ever happened. During my follow-ups, I dealt with: • Simone Williams, Customer Service Executive – Frontline • Ishara Sepersad, Customer Service Executive – Click-Way Unfortunately, despite their involvement and repeated promises, the issue remains unresolved. Only after significant follow-ups was I informed that the shipment falls under a different division, Click-Way, which was never clearly communicated at the time of booking. Payment was made directly to Aramex, yet responsibility continues to be shifted without resolution. This experience reflects poor communication, lack of accountability, and non-performance of a paid service. I am now left having paid for a service that was never rendered. I am requesting either immediate collection or a full refund, and will escalate the matter further if this is not resolved promptly.
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Replies (0)SD
Suraj D
1 reviews | Active since May 2018
24 Nov 2025, 15:43
EXTREMELY POOR SERVICE! Admin department seems to be nonexistent!!!! To think this brand is part of Aramex.
My company used the service over a month and a half ago. I have requested an invoice and a month and a half later, I have still not received. I attempted to call the customer care line and the consultant iw rude, and not willing to assist!! Is this how you do business?? I would not recommend this service if this is how you operate!!
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Suraj D
1 reviews | Active since May 2018
24 Nov 2025, 15:43
EXTREMELY POOR SERVICE! Admin department seems to be nonexistent!!!! To think this brand is part of Aramex.
My company used the service over a month and a half ago. I have requested an invoice and a month and a half later, I have still not received. I attempted to call the customer care line and the consultant iw rude, and not willing to assist!! Is this how you do business?? I would not recommend this service if this is how you operate!!
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Replies (0)SH
Stephan H
1 reviews | Active since Aug 2011
31 Oct 2025, 19:02
Public Complaint: Click-Way Couriers / Aramex — Invoice No: ***I
Public Complaint: Click-Way Couriers / Aramex — Invoice No: ***I paid for a same-day international collection on 30 October 2025 at 02:34 a.m. via Click-Way’s website. The system confirmed pickup between 12:00 and 17:00, but no one arrived. I stayed home the entire day.After contacting Aramex Milnerton at 9:30 a.m. on 31 October 2025, Click-Way Support emailed me promising collection before the close of business — yet again, no driver arrived. Two consecutive failed collections, no communication, no phone number, and no escalation channel available anywhere on their website. My eBay return is now delayed, and my refund is at risk due to Click-Way and Aramex’s complete failure to deliver a paid service. This is unacceptable. I demand immediate collection, full accountability, and compensation for the delay.This service breach falls under the Consumer Protection Act, and I will escalate the matter to the NCC if not resolved today.YOU GUYS HAVE GOT TO BE THE WORST COURIERS IN THE HISTORY OF COURIERS! YOU SHOULD BE ASHAMED OF YOURSELVES FOR HOW YOU TREAT CUSTOMERS!
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Stephan H
1 reviews | Active since Aug 2011
31 Oct 2025, 19:02
Public Complaint: Click-Way Couriers / Aramex — Invoice No: ***I
Public Complaint: Click-Way Couriers / Aramex — Invoice No: ***I paid for a same-day international collection on 30 October 2025 at 02:34 a.m. via Click-Way’s website. The system confirmed pickup between 12:00 and 17:00, but no one arrived. I stayed home the entire day.After contacting Aramex Milnerton at 9:30 a.m. on 31 October 2025, Click-Way Support emailed me promising collection before the close of business — yet again, no driver arrived. Two consecutive failed collections, no communication, no phone number, and no escalation channel available anywhere on their website. My eBay return is now delayed, and my refund is at risk due to Click-Way and Aramex’s complete failure to deliver a paid service. This is unacceptable. I demand immediate collection, full accountability, and compensation for the delay.This service breach falls under the Consumer Protection Act, and I will escalate the matter to the NCC if not resolved today.YOU GUYS HAVE GOT TO BE THE WORST COURIERS IN THE HISTORY OF COURIERS! YOU SHOULD BE ASHAMED OF YOURSELVES FOR HOW YOU TREAT CUSTOMERS!
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