Now nervous about using Click-Way

Yesterday booked a painting to Switzerland. Paid. Got the waybill and commercial invoice via email. When I wanted to go online to check the collection date/time, I could not even log in. Was told there was no such email address! (?) I sent them a query thingy but don't know if they will respond. I am in two minds whether to go ahead with this . . . I will lose my money, but I am reluctant to lose my painting. What do you think?