No-show, no contact - empty apologies

I've used Click-way previously and thought both the value and service was almost too good to be true. Turns out it was.

Scheduled overnight delivery and was sent a waybill for collection between 12:30 and 15:30 on 14 Feb. When the item still wasn't collected on by 15:30 on the 15th I spoke to support who with sincere apologies promised a collection between 18:00 - and 20:00, but no collection or contact attempt.

When contacting support again, there was more sincere apologies, with a new promised collection slot - I asked them to cancel and refund and arranging a pickup with Courier-Guy instead. It's much more expensive - but at least my parcel will get shipped.