Horrible service

Terrible service!!! On their website, it clearly states that if an order is placed before 14H00 that collection would happen on the same day, so I paid for overnight courier from springs to centurion before 14H00 that day and the courier arrives 26 hours later to collect the package only to refuse to take the package because the lady he was collecting from didn't print out the waybill. he then refused to write out a manual waybill. nowhere on the waybill does it state it needs to be printed out however, if you look at there website under several tabes it tells you that the client must print it out but if you didn't know where to look to find the info you would never know this needed to happen. This company is an online company so there is no phone number where you can phone for information or to even complain. Instead, they have an online instant message thing where you can get helped, well they take hours to reply ad are not helpful at all. I paid for overnight courier and two days later I'm going to drive to collect it myself because the lady cant print the waybill she doesn't have a printer and this company refuses to make a plan to help out and refuse to give my money back.