Clickway proor service

Send a parcel via Clickway and Aramex on the 12th of July and since then the parcel has not been delivered. No movement whatsoever. I have to contact them on a daily basis to get clarity. after a week they told me that they required multiple forms to be completed. The forms are relevant to a company as it requires export codes and stamps. I'm an individual making use of a courier that provides the service of sending parcels between RSA and other countries. They send me forms that need to be completed with information I already provided. I completed all the forms and then they send one back again that I had to complete my ID number although I already provided them with a copy of my ID and filled in my ID on other forms / the order. Now I receive an email from them 12 days after they picked up the parcel stating that they won't be able to deliver my parcel although they delivered a parcel to the same destination before, the previous time it also took a few weeks to deliver a parcel from RSA to Namibia which shouldn't take more than 3 days. Poor service all round call centre can't give straight answers when you phone them, the live chat on the website doesn't work, phoned and ask if I could talk to a manager but in a meeting so can't assist. I asked them to send my parcel back today and refund my money today, if that happens it would be a miracle.