Unhappy with ClearScore not updating regularly

#BlackFriday When checking my credit score on Clearscore I was horrified to see that there were 2 supposed unpaid accounts on my profile, Vodacom and OnAir. I phoned Vodacom who were very helpful and it was discovered that it showed an unpaid account because of the debit order going off the first working day after a weekend. Vodacom assured me they would send the necessary communication to Experian and ClearScore to sort it out.

When I phoned On Air they told me that this happened regularly because of collection dates and Clearscore not updating their system regularly ( anything up to 2 to 3 weeks). They also said they would contact Experian and Clearscore to sort this problem out.

I would love for Clearscore to contact me to explain this situation and to ensure these"unpaid accounts" do not happen again