rM
rebone M
1 reviews | Active since Apr 2015
10 Sept 2020, 10:18
Poor client service!!!
I have an account that was settled over 2 years and for some reason it is still active on my profile. I have phoned several times, sent settlement letters, has responses from Experian, but NOTHING has been done to rectify the error. This is so frustrating, no one seems willing to attend to my query. I have a ticket number and it seems that the PANDEMIC has become a perfect excuse not to attend to these queries. This is unacceptable!!!My credit score is being compromised because of your incompetency!!!!
Helpful (0)
Replies (5)0
Replies (5)
ClearScore's replyOfficial
10 Sept 2020, 14:45Hi there, thank you for your review and we appreciate you taking the time to leave feedback. I understand your frustration and would love to sort this out for you. Could you please email us at *** so that we can look into this for you? Many thanks, Chloe.
Best regards,
ClearScore's reply10 Sept 2020, 14:45
Official
Hi there, thank you for your review and we appreciate you taking the time to leave feedback. I understand your frustration and would love to sort this out for you. Could you please email us at *** so that we can look into this for you? Many thanks, Chloe.
Best regards,
rM
rebone M's updateReviewer Update
14 Sept 2020, 09:26Hi,
********** is not a valid email adress. Kindly assist with something that will work for both of us, even better phone me..I have send emails in the past with the same query and we are here now, no one is attending to my emails!!!Do better please!
********** is not a valid email adress. Kindly assist with something that will work for both of us, even better phone me..I have send emails in the past with the same query and we are here now, no one is attending to my emails!!!Do better please!
rM
rebone M's update14 Sept 2020, 09:26
Reviewer Update
Hi,
********** is not a valid email adress. Kindly assist with something that will work for both of us, even better phone me..I have send emails in the past with the same query and we are here now, no one is attending to my emails!!!Do better please!
********** is not a valid email adress. Kindly assist with something that will work for both of us, even better phone me..I have send emails in the past with the same query and we are here now, no one is attending to my emails!!!Do better please!
ClearScore's replyOfficial
26 Sept 2020, 16:28Hi there, thank you for your reply. Could you email us at *** and our team will get in touch with you? Many thanks, Chloe.
Best regards,
ClearScore's reply26 Sept 2020, 16:28
Official
Hi there, thank you for your reply. Could you email us at *** and our team will get in touch with you? Many thanks, Chloe.
Best regards,
rM
rebone M's updateReviewer Update
26 Sept 2020, 17:15Hi Chloe,
You are not providing me with a valid email adress to write to you... How can I possibly email your team on ***********?How possible is that? You are failing your clients and not even worried about ruining their credit score. I’ve been seeking for help for months now and you still can not phone me back or provide me with an outcome to my query!!!
You are not providing me with a valid email adress to write to you... How can I possibly email your team on ***********?How possible is that? You are failing your clients and not even worried about ruining their credit score. I’ve been seeking for help for months now and you still can not phone me back or provide me with an outcome to my query!!!
rM
rebone M's update26 Sept 2020, 17:15
Reviewer Update
Hi Chloe,
You are not providing me with a valid email adress to write to you... How can I possibly email your team on ***********?How possible is that? You are failing your clients and not even worried about ruining their credit score. I’ve been seeking for help for months now and you still can not phone me back or provide me with an outcome to my query!!!
You are not providing me with a valid email adress to write to you... How can I possibly email your team on ***********?How possible is that? You are failing your clients and not even worried about ruining their credit score. I’ve been seeking for help for months now and you still can not phone me back or provide me with an outcome to my query!!!
ClearScore's replyOfficial
28 Sept 2020, 15:26Hi there, thank you for your reply. I understand your frustration and would love to sort this out for you. Could you get in touch with us via our help centre so that our team can assist you ahead? Thanks, Chloe
Best regards,
ClearScore's reply28 Sept 2020, 15:26
Official
Hi there, thank you for your reply. I understand your frustration and would love to sort this out for you. Could you get in touch with us via our help centre so that our team can assist you ahead? Thanks, Chloe
Best regards,