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Akhona K

1 reviews | Active since Mar 2014

16 Sept 2020, 14:06

Outdated Credit Data from Experian SA and ClearScore

I have made several enquiries at ClearScore who feeds off outdated data from Experian SA regarding several accounts which aren't updated on my Experian Credit Report. I called in, and emailed and to date there has been no feedback. The latest was when one of the staff members from MyCreditCheck (Compuscan) email them to *** and *** and yet do date no response. These people should merely just close shop and utilise Compuscan data only and try to update that info rather because their staff are very bad at answering customer queries! Transunion and Compuscan are far better! Accounts: 1. FNB Credit Card - Closed 2. Hollard Funeral Cover - Closed 3. Telkom Mobile - Closed 4. FNB Bond - Closed and Early Settled 5. Telesure Invesment (Insurance) - Closed 6. Nedbank Vehicle Finance - Closed and Early Settled

0
Replies (5)
ClearScore
ClearScore's reply16 Sept 2020, 15:30
Official
Hi there, thank you for your review and we appreciate you taking the time to leave feedback. I understand your frustration and would love to sort this out for you. Could you please email us at *** so we can look into the problem for you? Thanks, Veronica

 

Best regards,

AK
Akhona K's update16 Sept 2020, 15:32
Reviewer Update
I can not access the email address listed in your response above. Please send me a direct email to krakriDOTakATgmailDOTcom
ClearScore
ClearScore's reply17 Sept 2020, 11:52
Official
Hi Akhona, thank you for your review and we appreciate you taking the time to leave feedback. I understand your frustration and would love to sort this out for you. Could you please email us at *********** so that we can look into this for you? (1/2)


Best regards,

ClearScore
ClearScore's reply17 Sept 2020, 11:53
Official
Is it possible to delete last review left? For security reasons, it's best not to share personal details such as email addresses or telephone numbers publicly. As this information can be obtained and used by anyone. Thanks, Chloe (2/2)

Best regards,

AK
Akhona K's update08 Oct 2020, 17:34
Reviewer Update
I still await feedback as to when this info will be updated? I have not been called or emailed and to date I have been submitting disputes on your site on the above accounts??? What must I do now? Cause I even tried to email and reach iut to Experian but they are useless!!