No Feedback From Clear Score

I received a phone call from Nedbank last month February 2021 they wanted to confirm is I app**** for a credit card online , I told them no I app**** for nothing. I then went to my bank FNB to confirm if any there is any suspicious behaviour on my account, they said no and the consultant who assisted me told me to download the app Clear score , I immediately did so , I entered my details to sign up ,however it said I already have an account link to my ID number, I tried to reset my password but never received an email from clear score , I checked my spam mail as well, nothing , I then made contact with clear score support , A lady with the name Gale emailed me the link and confirmed my email address and said I should try to reset my password now I should receive and email because she updated the system with my correct email , until today I cannot use the app because I cannot reset my password , I tried emailing Clear score support again but No one is getting back to me. Can Someone please assist me .