Matter still not resolved, unable to log in

I am unable to log on to my ClearScore account. I logged a request for assistance on the 29th of October, received an automated response with the turn around time. They respond on the 02nd of November saying I'm experiencing a slow loading issue, how can slow loading last for the whole day? I rep**** to them again and told them that it takes the whole day to load without logging me in and their response is that they don't know what the issue is, I must try another PC or browser and they will get their team to get back to me. will look into the matter and get back to me. This was on the 12th of November and I'm still waiting. What a sad experience, I think I should just find another site to assist me to manage profile