SS
Siyana S
1 reviews | Active since Feb 2019
13 Feb 2019, 14:58
identity document already exist , unable to access account
I have been querying with clearscore that i am unable to apply for an account , it keeps saying my identity document already exists and when i go to the forgot password option it keeps redirecting me to a page that doesnt work , i have been emailing them requesting assistance but had no luck , i really want to see where i am with my credit bureau and i feel like i have been failed by the company i trust
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ClearScore's replyOfficial
14 Feb 2019, 10:29Hi Siyana,
Thanks for sharing your experience with us.
We apologise for unsatisfactory customer service experience that you received.
We're aware of the issue and have been working on a fix for this, which will have hopefully solved the problem you were facing.
If the issue still persists, would you mind sending us an email at *** with the registered email address so that our Customer Operations Team can look into this for you?
Once again we apologise for any inconvenience caused and look forward to hear from you.
Thank you,
The ClearScore Team
Thanks for sharing your experience with us.
We apologise for unsatisfactory customer service experience that you received.
We're aware of the issue and have been working on a fix for this, which will have hopefully solved the problem you were facing.
If the issue still persists, would you mind sending us an email at *** with the registered email address so that our Customer Operations Team can look into this for you?
Once again we apologise for any inconvenience caused and look forward to hear from you.
Thank you,
The ClearScore Team
ClearScore's reply14 Feb 2019, 10:29
Official
Hi Siyana,
Thanks for sharing your experience with us.
We apologise for unsatisfactory customer service experience that you received.
We're aware of the issue and have been working on a fix for this, which will have hopefully solved the problem you were facing.
If the issue still persists, would you mind sending us an email at *** with the registered email address so that our Customer Operations Team can look into this for you?
Once again we apologise for any inconvenience caused and look forward to hear from you.
Thank you,
The ClearScore Team
Thanks for sharing your experience with us.
We apologise for unsatisfactory customer service experience that you received.
We're aware of the issue and have been working on a fix for this, which will have hopefully solved the problem you were facing.
If the issue still persists, would you mind sending us an email at *** with the registered email address so that our Customer Operations Team can look into this for you?
Once again we apologise for any inconvenience caused and look forward to hear from you.
Thank you,
The ClearScore Team