Failure to update information. Incorrect scores. Ignoring proof of paid up accounts.

Hi John,

Thanks for your feedback.

Your report is updated once a month, so the information can be up to 60 days out of date.

If you’ve repaid your debts, closed your account or your payment history hasn’t been updated for more than 60 days, you have the right to dispute this with Experian (our data provider).

You can get in touch with Experian by raising a dispute via our contact form.

It might take up to 20 days to come to a resolution, though the process is usually much faster than that.

If you still need any help, we’d love to help you, please email us at *** so we can look at this for you.  

Thanks,

Zara