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CH
Cheryl H

1 reviews | Active since Mar 2009

27 Dec 2022, 10:14

DMC5 **** LISTING NEW ACCOUNT ADDED ON CLEAR SCORE!!!

I have a account appearing on my Clear score credit profile called DMC5. I do not have a account and do not know this company. On investigation it was seen as a **** debt collection company with no contact details. I would also like to know how come this was allowed to happen that an unknown **** company can be listed on my profile. This ********** listing must be removed from my credit profile immediately. Thank you

0
Replies (7)
ClearScore
ClearScore's reply27 Dec 2022, 11:02
Official
Hi Cheryl,

Thanks for your review, we really appreciate you taking the time to leave us feedback.

We’d love to help you, please email us at *** so we can look at this for you. 

Thanks,
Zara
CH
Cheryl H's update30 Dec 2022, 08:26
Reviewer Update
Dear Zara, Not at all happy with this generic reply. How can I sort this matter out when emails go unanswered or I cann't view the contact details . Please contact me urgently as this "****" (as the internet suggests) is able to get onto your credit profile is alarming to say the least. I sent a email to you on Tuesday via your website and have heard absolutely nothing. I have also sent my details to you privately. Please contact me Thanks
ClearScore
ClearScore's reply31 Dec 2022, 09:38
Official
Hi Cheryl,

Thanks for your review, we really appreciate you taking the time to leave us feedback.

We’d love to help you, please email us at *** so we can look at this for you. 

Thanks, 
Zara.
CH
Cheryl H's update03 Jan 2023, 10:35
Reviewer Update
Zara Your email address is not reflecting Please contact me ASAP
ClearScore
ClearScore's reply04 Jan 2023, 07:56
Official
Hi Cheryl,

Please get in touch with us via https://help.clearscore.co.za/hc/en-us.

Regards,
Zara
CH
Cheryl H's update09 Jan 2023, 13:07
Reviewer Update
Have not heard anything from Zara or Clearscore (emails sent no reply) Awful service

ClearScore
ClearScore's reply12 Jan 2023, 12:12
Official
Hi Cheryl,

Thanks for your review, we really appreciate you taking the time to leave us feedback.

We’d love to help you, please email us at *** so we can look at this for you. 

Thanks, 

Rocky