Clearscore Experian South Africa does not know the meaning of customer service

I have an account which I am disputing that still appears on profile as though I am owing that I closed 2020 February I enquired assistance from clearscore regarding the matter and communicate was with Experian South Africa email address *** I sent email on the 25th of July with requested documentation which was the paid up letter provided by rage

I received a response stating. As per the NCA, we have 20 business days to investigate a dispute; however we endeavour to resolve disputes sooner than the 20 days.

Please note that we will flag your account as a dispute in process, this could affect your application for further credit until the dispute has been resolved They'll get back to you via email once they've investigated your case (or within 20 days). Received case number on the 27th of July More then 20 working days passed i sent corresponding email on the 2nd of October also received reference number as well feedback stating Due to COVID-19, Experian has made the decision to close their call centre to ensure employee safety. As a result of this, they’re experiencing higher email volumes which has caused slower response times.

As your query is related to your credit report information, this has been passed directly to Experian who will be investigating your case going forward. I sent another email on the 29th of October mind you 20 working days have passed And now it's been 3 months no response from them what's so ever Not forgetting having raised a dispute my account has been flagged which is effecting me dearly as I can not apply for anything cause now my credit record shows I have a dispute hanging. I am so so so beyond disappointed in the lack of service lack of feedback. Why provide a service that you cannot even live up too. While ruining a persons profile in the process. I haven't received any explanation of the delay any form of apologies nothing.