ClearScore doesn’t provide accurate information

After countless attempts since March to have a closed account status updated and removed from my report, the account is still on my report and is active. I have raised my concerns on this platform but no response/ action from ClearScore to update the correct information even after both Experian and FNB have confirmed that this account is indeed closed. I’m at my wit’s end and honestly don’t know what is supposed to happen from here. ClearScore is just blatantly refusing to correctly update my information. This is disappointing and no way okay to treat clients.