ClearScore and abuse of power, NCR needs to look into this

I recently received my ClearScore report which erroneously indicated that I missed a payment on my MTN bill. I disputed with this record with them and up until today, I loved ClearScore and was an active daily user of their app to keep track of my record. I emailed ClearScore and their client service representative did not review or take my despite seriously. The first point I made was to show them evidence from MTN ( my statement ) which shows that I have not missed any payments. The second piece of evidence was a screenshot of my Experian profile which also indicates that my MTN bills are in good order. The representative decided to ignore all this evidence and choose not to rectify my clear score report. I now making a complaint that could have been resolved simply through the documents I presented a public matter because clear score and its representative have abused their power and it is simply not right or Just. I will also make the NCR office aware of this as this is not fair treatment