Clear Score Protect

I am extremely disappointed with ClearScore Protect’s billing practices. I signed up under the understanding that I would be charged monthly, yet I have been debited for the entire year upfront without this being clearly communicated to me.

This is misleading and completely unacceptable. If the intention was to charge an annual fee, this should have been clearly disclosed before taking the payment. I would not have agreed to an annual payment when I understood the subscription to be monthly.

I am requesting an immediate full refund of the amount deducted and cancellation of the subscription. Please also provide a clear explanation of why I was charged for the full year and where I agreed to an annual upfront payment.

I expect this matter to be resolved promptly. If not, I will escalate the complaint to the relevant consumer protection and financial authorities.