Bad service for five months deliberately

have been asking clear score to correct my information by making inquiries since from may 2020. I have been submitting relevant information via email and no response since may and I do follow up email and no one cares to respond to me. This has kept my credit record bad for five months whilst the the account in question have been paid up in May. The account that need to be removed is SSDA and it's paid up since May 2020. Please update the system as this reflects bad on my credit record. This is really unacceptable because I keep sending emails and no one cares to respond. Contact me. Moeketsi Mosese *** ***