IW
Iris W

1 reviews | Active since Jan 2019

07 Jan 2019, 15:22

Classic-style boutique ****

<p>I bought shoes online on 26 November 2018 from Classic_Style boutique in centurion Pretoria. The shoes were R650.00 I had to pay a deposit of R325.00 to secure the order. On 12 dec she informed me that the shoes would arrive on 17 dec 2018. I got excited coz I was leaving for my holiday on 21st December which I informed her about on the 19th. On 20th she texted me asking how she should send goods, I asked for Postnet in melrosearch . She promised to send the shoes the following day then I decided to wait for them. They didn&rsquo;t arrive. On Monday 24 dec she sent me a text asking for balance of R340 + R80 for Postnet or I could collect the shoes from her home in centurion which I did. When I got home I then discovered that the shoes were pure plastic I then texted her immediately and told her that I was dissatisfied with the quality she then promised me a full refund. I left for my holiday and returned on 6th Jan 2019. Because of the public holidays I didn&rsquo;t think that she expected me to return the shoes within 7 days, I also realized from her instagram account that she had also travelled during the holidays. When I contacted her on 7 Jan 2019 about the return and refund of the shoes she told me that I had exceeded the 7 days period therefore cannot get refund anymore. I had trusted her for 3 weeks with my deposit and expected the same courtesy especially because I had informed her about my holiday arrangement. I think she is dishonest and doesn&rsquo;t do business in good faith. I have been ****med. She also accused me of not taking small black businesses seriously which is hogwash because I am also a small black business and don&rsquo;t share that sentiment. Online stores should treat the clients with the same courtesy and trust we afford them by trusting them with our monies before we receive the goods.</p>

0
Replies (0)