Utterly useless

The soft top in my Mini Cooper was cut above the boot, and the guys took the whole toolkit with foam surround from the boot. That was in November last year <br> <br> The insurer agreed to replace the ****** tool kit. To this day, CK Coachworks has been unable to figure out 1. what items belong into a Mini Cooper toolkit, and 2. to replace them. <br> <br> First I am handed a few loose items. CK order the wrong foam surround so those are loose in my boot. When i need new tyres i realise they didn't replace the lock nuts. I complain, get lock nuts. The right foam surround takes 8 mths and many more complaints to arrive. I put in the items supp**** and see lots of empty spaces. More complaining. A month later, still nothing.<br> <br> They now say I should have told them what needed to be replaced. Seriously? How should i know off the top of my head what is in my car's tool kit? Surely that is for CK - the professionals appointed and paid by the insurer - to find out?! <br> <br> No follow-ups, ever. Nothing but (polite but useless) excuses. Eleven months later, i still don't have a complete tool kit.<br> <br> I have now lodged a complaint with the insurer. Should have done that in the first month of being messed around.