Terrible customer service & slow service delivery

I gave my car in for an insurance claim with them to repair some body damage on the rear end of the car.<br> <br> I dropped my car off at CK Coachworks on Tuesday and was told it would be ready on the Friday.<br> After calling them 3 times on Friday and speaking to people who had no idea what was going on, being told they would call me back which they didn't after an hour, so I called again, I was told it would be ready on the Monday.<br> <br> After waiting until 14:00 on Monday I eventually phoned them, and after waiting again for someone to try figure out what was going on, I was told it would be ready Wednesday.<br> After waiting until 16:30 on Wednesday, I phoned them, again, only to be told it would be ready on Thursday possibly.<br> <br> Note that all this time I have not received a call or an update, I have had to call each time to follow up on the days they claimed it would be ready.<br> <br> I have resorted to this as I am tired of running after them and hopefully this might get some action.