Sheer incompetence.

Sent my vehicle in for a repair that was estimated to take 4 days. After 9 days they phoned me in the morning to tell me that my car was ready for collection and that I still needed to pay excess for the repairs despite the insurer authorising a nil excess. I was then phoned again only 10 minutes later and told that the car was in fact NOT ready because they had ordered the incorrect part for my vehicle and IF the supplier had it in stock, it would still take 2 - 3 extra days.

All of the photographic updates they sent me of the repairs showed the wrong side of the car so I couldn't see any of the repairs they claimed to do.

This is utterly disgusting. Sheer incompetence. This company should be put out of business.