No delivery and lies

Hi there

I need to bring this to your attention . I arranged way in advance ( nearly 2 months )to have my vehicle taken to the designated service provider provided to us by discovery . We agreed on a timeframe which was 2 months in advance. I then took the car to CK coachworks last week Monday and arranged leave etc to accommodate the repair. They called me last week Wed to say it will take a bit longer than expected as the parts haven't arrived. I then arranged another 2 days leave this week. Today I call for an update and they tell me that no parts have been ordered for the car and the car is still standing outside on their field

This is absolutely pathetic and not the level of service I expect from anyone .. let alone someone affiliated with discovery insurance

I am fetching the vehicle tomorrow and my insurance will have to arrange for it to be repaired by another service provider . I do not have additional leave days to take to accommodate only having one car at home and this has been an utter waste of my time