Incomplete panel beating job then ignore complaint

On 26th January my vehicle was towed to CK Coachworks for panel beating following an accident. Hollard Insurance took 3 months to authorise the repairs!<br> Then when I collected the car after repairs had been done, two of the areas of the vehicle damaged had simply not been repaired, and both Hollard and CK Coachworks claimed it was not part of the accident damage. This despite it being an almost new vehicle, owned by me for less than a month, and in pristine condition prior to the accident, and despite the accident claim form and the towing report form both stating clearly that these areas had been damaged in the accident. Now they won't accept any liability and won't respond to the correspondence I have sent them.<br> Why, if some of the damage was supposedly not part of the damage from this accident, did they at no stage say to me that they considered this to be the case, until after the job had been finalised and the vehicle given back to me!?<br> They simply did not assess the job properly in the first place and now I have to pay for their incompetence!<br>