DO NOT USE CK COACHWORKS TOKAI

Do not send your vehicle to be repaired by this company, It took them 5 days to forward a quote to my insurance, I then had to follow up and ask for an update only to discover no further work had been done,

When I went to collect my vehicle the first time 5 weeks after the accident (bearing in mind It was only a fender and side mirror and door to straighten and a spray) I discovered so many other further damages which was NOT caused by the accident and when I asked the Workshop Manager Jason he said he got my car like that from the yard. A burnt/damaged door handle, a missing lock button fitting/ a damaged bad window frame.

Also this people lost my car key, and had to replace the key!!!!!!!!!!!!!!!! Due to the lost key its clear these people tried to forcefully open the car, I have deep scratches on my drivers window, deep scratches on my drives door panel and this was my lock fitting that was missing, also deep scratches on my lock and unlock button inside my car. The Second time I went to collect my car I asked to check my car colour in the sun as its silver matalic..... to my horror they resprayed only the door and it was very yellow....... they said they only spray 1 panel... Jason said they didn't quote to spray the entire side......I then took pics and called my insurance, The Next day Jason called me to make it very clear they don't normally do this but they will respray the full side.

I also met up with Glen the Branch manager who was completely not interested in my concerns didn't once apologize, he rather called me after I sent him an email to ask me what the problem was- WHICH I CLEARLY STATED IN THE EMAIL.

ON final collection day I went to collect my car I was testing the replaced door handle which jammed by the 3rd time I opened it, I showed Jason the nick on the bonnet which could have been caused by the accident he then called a painter who touched it up with a blob of paint. - Jason also gave me the full pot of left over paint and I can touch up whatever else I want too!!!!!!!!!!!!!!!!!!!!!

I then noticed the deep scratches on the drivers door panel, I showed Jason he shouted at me saying Oh come on. COME ON! YOU SHOW ME A PIC ON YOUR PHONE WHERE THERE ISNT A SCRATCH AND I WILL REPLACE YOUR PANEL... SHOW ME... SHOW ME? He was clearly trying to intimidate me.... And I was very taken aback that my 12 year old daughter asked if I'm ok. ( I didn't have a photo of the panel because I wasn't aware that my car will come back more damaged that before)

Such a bad experience 5 week without my car, So much stress which these men that clearly thought I was stupid and wouldn't notice..

Then when I paid them the excess amount the receptionist said wow the amount is so small, we like big amounts.....

WELL ITS CLEAR THEY WERE BASING MY REPAIRS ON THE SMALL EXCESS AMOUNT