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matthewmeder M

1 reviews | Active since Jan 2017

28 Feb 2017, 07:59

DISSAPOINTING

<p>The following events reflect service recieved from CK Coachworks:</p> <p> </p> <p>I booked my car in for a door replacement at CK Coachworks (Estimate time to repair 3 to 7 working days) I collected my vehicle from this CK Coachworks yesterday (28 Feb 2017) at approximately 17h30 (5 working days <strong>over</strong> the estimated 7 day repair time). This was a major inconvenience which I reported in the service rating sheet at hand over.</p> <p> </p> <p>To add salt to the wound, I drove my vehicle into work the next morning and heard a rattling noise coming from the rear end of the vehicle. I opened the boot and lifted the spare wheel compartment to discover that my spare tyre had been ****** whilst my vehicle was in the care of CK Coachworks!! CK Coachworks has not only created an image of poor service delivery but also damaged its reputation of trust and honesty.</p> <p> </p> <p>I will be notifying my insurance company of this outrageous event and pathetic service. I requested that CK Coachworks replace my ****** spare tyre and indicate how they intend on addressing this complaint.</p> <p>I certainly regret selecting this establishment for my repair.</p> <p> </p> <p>Regards,</p> <p>A very dissapointed and disgusted customer</p>

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Replies (1)
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matthewmeder M's update28 Feb 2017, 14:27
Reviewer Update

An update:

CK Coachworks advised that the spare tyre was removed during cleaning and will be returned to me shortly.