CK Coachworks Tokai

Dear Management, I would like to lodge a formal complaint regarding the poor service I received from Danni and the overall handling of my vehicle repair at CK Coachworks. I am extremely disappointed with the level of service provided throughout this process. When my vehicle was first returned to me, it was evident that a proper quality inspection had not been conducted, as there were significant issues with the workmanship that required the vehicle to be returned for corrective repairs. After raising my concerns, Danni assured me that she would personally oversee the matter and hand the vehicle back to me once the repairs were completed. However, when I arrived to collect my vehicle for the second time, Danni was nowhere to be found, and no proper handover took place. In addition, no consideration or compensation was offered for the inconvenience, time, and frustration caused by having to return the vehicle due to substandard workmanship. As a customer, I expected a far higher level of professionalism, communication, and accountability. The entire experience has left me with very little confidence in CK Coachworks' quality control processes and customer service standards. What should have been a straightforward repair process became unnecessarily stressful due to poor workmanship and a lack of follow-through on commitments made. I request that this complaint be escalated to senior management for review and that I receive a response addressing the concerns raised above. I look forward to hearing from you.