CK Coachworks sucks ass

Car booked in with CK Coachworks CBD through insurance for repairs to 2 rims and 2 tires (minor job, promised to be done in 5-10 days). 19 days after booking in and I am still waiting, told it may be done next week some time. Rims were only sent away for repair 10 days after the car was booked in, meaning it was standing gathering dust while I had to make do without a car. Also massively overcharged the insurance company, luckily this is not my problem. Every time I call them for an update on the car the workshop manager is out or on tea. Every time they say they will call back but they never do. Also no update on the insurance's portal on the work status, which is required every 2 days. Very frustrating waiting for my car while they just don't care