CK Coachworks grossly ***********/unprofessional - waste my time with contradictory advice

I regret to say that I find the response from Mr Paulse grossly insulting and UN-professional ... if not *********.

After a long conversation with an assessor at CK Coachworks, Mr Andre Paulse agreed:

'Hidden' damages could not be discovered or confirmed without a physical inspection; and which physical inspection he agreed to do without charge. That I would be within my rights to have the vehicle repaired, without replacing the air-bags (or anything else I choose to omit from your quotation); on the condition that I confirm that in writing, which I indicated I was willing to do. Whether the repair is uneconomical or not, is NOT for CK Coachworks to decide - if I have the money and want it repaired, who are they to question me, or tell me I cannot?

AFTER appearing to be very helpful and undertaking to do the physical assessment he a) didn't bother to respond to my email c) changed his mind and c) finally responds in a very dismissive, rude and disrespectful manner, that contradicts his original advice.

So, CK Coachworks are telling customers one thing, and then another ... as if they doesn't really know what they're doing (***********) - OR extremely UNPROFESSIONAL.

... and WASTING MY TIME, in the process!