Wrong Statement or No Statement Every Month

Yet another month has gone by and after countless calls to Rachel Nhlapo and sending her an email, yet this issue has not been solved. I would like to express my disappointment from your unsatisfactory level of service. I moved into my flat beginning of March in Royal Place, but till this day I have never received the correct statement being posted to me, I always receive the tenant who stayed here before me. I reported this matter to the City Property Office in Johannesburg, nothing was done. I took the liberty to call customer care and they directed the call to Rachel Nhlapo, I spoke to her and she assured me that the matter was fixed. BUT NO THE MATTER HAS NOT BEEN FIXED TILL THIS DAY. I even informed Thulani the Building manager and he also went to inform Rachel about the matter, I don't understand why every month I must do the run around to get my statement. The resulting inconvenience is intolerable. I request that you make all necessary amendments so that I receive my statement every month, via the Royal Place post in the Building like other tenants do, NOT EMAIL, OR FAX. I hope you agree with me that this is not acceptable under any circumstances. Regards Miss Maphumulo