water problem again, bad attitude from agents

It is very very frustrating to deal with such a big company that does not care of the well-being of the clients. This is the second time reporting this issue about water, last time Nandipha said it will be sorted but we are here again in our second day of no water as a result of someone's incompetence or greedy. Last time someone mentioned that City Property hasn't paid the water bill which really is not far on us as we pay our rent on time. Now again it is the water pump problem worse part no one communicated on the water shortage until we had none and when i called the current building manager(Sibongile) she said she is on leave and advise i call Petronella who than said she is no the building manager and she is not aware of this but she will wait feedback from the office. Till today no one has communicated with us. Today i called the customer service and spoke with Orabile who was of no help. She let me hold and came back saying Nandipha the property manager is on leave and now i had to ask what should i do then cause i do not have water. She than said i am being impatient imagine I who have no water is being impatient when i am asking questions. can someone fix this water problem