Violation of basic rights and lack of communication

The service has been great so far no hustles hence the 3 star however, for the past two days we haven’t had water at Royal place and no communication has been sent to let us know, to make the situation even worse, we haven’t been given an alternative, I had to ask the building manager what was happening only to get a vague response and an “apology”. I’m not followed up on rent, my rent is paid every month on time, why do I have to ask/follow up on basic services? This is a textbook violation of my rights where I have been fulfilling my responsibilities of paying for the service. Please fix this.