Urgent Query logged for stove Four Days Ago No Feedback City Property.

Good day Prenesha

I have received no response regarding the electricity tripping when the stove is switched on, on the mains.

The call was logged on Thursday morning before I went to work and my key was left so as to grant access to the building.

When we spoke on Thursday morning, you assured me that the matter would be resolved by the end of the day.

Since our last communication, I have received no feedback regarding the outstanding matter, nor from you or the building manager.

If it was a non-essential item such as Dstv or another matter I would have understood.

A stove is an essential part of the flat, yet we were left stranded for the last four days.

I did not even receive feedback on the Saturday to indicate the progress of my query as Friday was a holiday.

To make matters worse, you are aware that my wife is suffering with chronic liver failure, Hence taking medication on time and meals are essential to her not being hospitalised.

In all honesty, as a customer I feel let down, is City Property concerned about me and my family, no

Does City Property think they are doing me a favour, yet.

In any organisation as with customer service, if a response time is not adhered to, feedback is given to the customer, As specially with an essential item like a stove.

I feel the service which I have received by is extremely poor, in fact as I type this e-email four day later, I still have received no response.

Is this how City Property treats it customers?

Please Urgently advise as I have arranged access to the unit again.