1 reviews | Active since May 2016

06 May 2016, 14:23

Unprofessional Behaviour From a Security Guard

I recently moved in at Record Place, andYesterday when i got back from work i was confronted by a very rude and disrespectful security guard, just because I had 2 sleep overs in two consecutive nights, i was rudely told that I need to plan things, and that I'm becoming a problem, i didn't appreciate they way he spoke to me as I felt it was disrespectful, and the only reason I kept quiet it was because I didn't want to disrespect him, as I feel he's old enough to know if he's doing something wrong, and I'm not a minor he can order around, i don't need permission from him to have people visiting me, and what he did last night was not right as he must know his place, it made me feel very angry and uncomfortable. Please urgently attend to this matter as i've already sent an email last night to customer care and I'm still waiting for feedback. My track number is 126587. I'd really appreciate if he can appologise to me, and never interogate me like that and also learn how to be professional. Unit 802 Record Place Date and Time of the incident: 05May2016 Time :19:30 Kind regards

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Replies (1)
City Property
City Property's reply06 May 2016, 15:00
Official

Good day,

This matter was referred to the Portfolio Manager of this department. She will be in contact with you regarding this unacceptable behaviour.

We apologise for the unfortunate incident and trust that this matter will be resolved to your satisfaction.

For further assistance do not hesitate to contact us on *** or ***.

Kind regards,

City Property Customer Service Team.