FS
Faithmary S
1 reviews | Active since Oct 2025
31 Oct 2025, 10:54
Unprofessional
Very unprofessional towards their clients needs . We stay at splendid and it's been days without electricity and there is no communication as why and when it will be restored
Helpful (0)
Replies (3)0
Replies (3)
City Property's replyOfficial
03 Nov 2025, 09:57Dear Faithmary,
We apologise that you feel our service is unprofessional and we appreciate you for raising this concern. Please note communication and updates were sent to the lease holder not the occupants - informing them about the power outage. The lease holder is always welcome to share this communication with their occupants to keep them informed. The ongoing power outages are affecting most parts of the City and Council updates are available to residents.
Alternatively, the lease holder can decide who else can receive communication and updates. We hope this will assist in improving and allowing access to communication for you and other occupants.
Please note you can always speak to your Building Manager, Property Manager and our Customer Service team when you need assistance or clarity with matters at the building.
Kind regards,
City Property Support team
We apologise that you feel our service is unprofessional and we appreciate you for raising this concern. Please note communication and updates were sent to the lease holder not the occupants - informing them about the power outage. The lease holder is always welcome to share this communication with their occupants to keep them informed. The ongoing power outages are affecting most parts of the City and Council updates are available to residents.
Alternatively, the lease holder can decide who else can receive communication and updates. We hope this will assist in improving and allowing access to communication for you and other occupants.
Please note you can always speak to your Building Manager, Property Manager and our Customer Service team when you need assistance or clarity with matters at the building.
Kind regards,
City Property Support team
City Property's reply03 Nov 2025, 09:57
Official
Dear Faithmary,
We apologise that you feel our service is unprofessional and we appreciate you for raising this concern. Please note communication and updates were sent to the lease holder not the occupants - informing them about the power outage. The lease holder is always welcome to share this communication with their occupants to keep them informed. The ongoing power outages are affecting most parts of the City and Council updates are available to residents.
Alternatively, the lease holder can decide who else can receive communication and updates. We hope this will assist in improving and allowing access to communication for you and other occupants.
Please note you can always speak to your Building Manager, Property Manager and our Customer Service team when you need assistance or clarity with matters at the building.
Kind regards,
City Property Support team
We apologise that you feel our service is unprofessional and we appreciate you for raising this concern. Please note communication and updates were sent to the lease holder not the occupants - informing them about the power outage. The lease holder is always welcome to share this communication with their occupants to keep them informed. The ongoing power outages are affecting most parts of the City and Council updates are available to residents.
Alternatively, the lease holder can decide who else can receive communication and updates. We hope this will assist in improving and allowing access to communication for you and other occupants.
Please note you can always speak to your Building Manager, Property Manager and our Customer Service team when you need assistance or clarity with matters at the building.
Kind regards,
City Property Support team
FS
Faithmary S's updateReviewer Update
03 Nov 2025, 10:38Thank you for your prompt response to my earlier complaint regarding the power outage at my flat. I appreciate the quick action taken to resolve the issue and the courtesy of your follow-up call to confirm that power has been restored.
It’s reassuring to see such professionalism and commitment to customer service. Please extend my gratitude to the team involved for their efforts and timely assistance.
Thank you very much
It’s reassuring to see such professionalism and commitment to customer service. Please extend my gratitude to the team involved for their efforts and timely assistance.
Thank you very much
FS
Faithmary S's update03 Nov 2025, 10:38
Reviewer Update
Thank you for your prompt response to my earlier complaint regarding the power outage at my flat. I appreciate the quick action taken to resolve the issue and the courtesy of your follow-up call to confirm that power has been restored.
It’s reassuring to see such professionalism and commitment to customer service. Please extend my gratitude to the team involved for their efforts and timely assistance.
Thank you very much
It’s reassuring to see such professionalism and commitment to customer service. Please extend my gratitude to the team involved for their efforts and timely assistance.
Thank you very much
City Property's replyOfficial
03 Nov 2025, 16:17Thank you for the wonderful feedback Faithmary, we appreciate you taking time to speak to one of our customer service representatives.
We would appreciate it if you could also give us reviews whenever you experience pleasant service.
We would appreciate it if you could also give us reviews whenever you experience pleasant service.
City Property's reply03 Nov 2025, 16:17
Official
Thank you for the wonderful feedback Faithmary, we appreciate you taking time to speak to one of our customer service representatives.
We would appreciate it if you could also give us reviews whenever you experience pleasant service.
We would appreciate it if you could also give us reviews whenever you experience pleasant service.