Unpleasant customer service

I recently completed an application process with City Property and feel compelled to share my disappointing experience with our assigned agent, Thando Qayiso. Throughout our interactions, I consistently encountered a lack of politeness and professionalism that left me thoroughly dissatisfied.

One of the fundamental expectations as a customer dealing with any organization is the ability to seek clarification and ask questions when uncer*****ies arise. Unfortunately, every time I approached Thando Qayiso with queries or sought explanations about the application process, I was met with an attitude that conveyed a clear lack of enthusiasm for assisting customers.

It was disheartening to observe her apparent displeasure each time I needed guidance or clarification. Instead of fostering a supportive and customer-centric environment, Thando Qayiso's responses were consistently marked by rudeness and impatience. I found it increasingly challenging to engage in a constructive dialogue, as her demeanor suggested a lack of interest in helping or a genuine disregard for the concerns of the customers she serves.

In one instance, I even felt compelled to address the issue directly, expressing my perception that her responses conveyed a reluctance to assist or a general disinterest in responding to customer inquiries. Unfortunately, my attempt to address the matter did not result in any noticeable improvement in her approach.

As a customer who values clear communication and respectful interaction, my experience with Thando Qayiso has left me with a negative impression of City Property's customer service. It is crucial for City Property to ensure that their representatives uphold a standard of professionalism and courtesy, qualities that were unfortunately lacking in this particular interaction.

I hope that City Property takes this feedback seriously and considers implementing measures to enhance the customer service experience, ensuring that future interactions are characterized by a more positive and customer-friendly attitude.