MT
Mmatema T
1 reviews | Active since Nov 2020
02 Oct 2025, 21:07
Unfair payment refund
Me and my partner we went to city property offices to notify them that we are ending the contract and won’t be able to continue to stay at the rented flat, they acknowledge our notice and finalise termination of contract then on the 31st of August 2025 we moved out as agreed then they refunded us not all the deposit amount but surprisingly on the final statement they included the month of October 2025 and remember we are no longer their tenants
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City Property's replyOfficial
03 Oct 2025, 12:04Dear Mmatema Thabane,
Thank you taking time to speak to our customer service representative regarding the matter. As discussed, please note you have not been charged rent for October as you vacated end of August. The statement you received was indicating your final utilities readings from the period indicated as the water and sewerage charges are metered.
Your account was finalised and your deposit was refunded accordingly. A transaction statement will be sent to you to further clarify the final charges. We thank you for your understanding during the call and would appreciate it if you can provide a review on how this matter was handled.
Thank you for choosing City Property for over 7 years, we wish you & your family well!
Kind regards,
City Property Support team
Thank you taking time to speak to our customer service representative regarding the matter. As discussed, please note you have not been charged rent for October as you vacated end of August. The statement you received was indicating your final utilities readings from the period indicated as the water and sewerage charges are metered.
Your account was finalised and your deposit was refunded accordingly. A transaction statement will be sent to you to further clarify the final charges. We thank you for your understanding during the call and would appreciate it if you can provide a review on how this matter was handled.
Thank you for choosing City Property for over 7 years, we wish you & your family well!
Kind regards,
City Property Support team
City Property's reply03 Oct 2025, 12:04
Official
Dear Mmatema Thabane,
Thank you taking time to speak to our customer service representative regarding the matter. As discussed, please note you have not been charged rent for October as you vacated end of August. The statement you received was indicating your final utilities readings from the period indicated as the water and sewerage charges are metered.
Your account was finalised and your deposit was refunded accordingly. A transaction statement will be sent to you to further clarify the final charges. We thank you for your understanding during the call and would appreciate it if you can provide a review on how this matter was handled.
Thank you for choosing City Property for over 7 years, we wish you & your family well!
Kind regards,
City Property Support team
Thank you taking time to speak to our customer service representative regarding the matter. As discussed, please note you have not been charged rent for October as you vacated end of August. The statement you received was indicating your final utilities readings from the period indicated as the water and sewerage charges are metered.
Your account was finalised and your deposit was refunded accordingly. A transaction statement will be sent to you to further clarify the final charges. We thank you for your understanding during the call and would appreciate it if you can provide a review on how this matter was handled.
Thank you for choosing City Property for over 7 years, we wish you & your family well!
Kind regards,
City Property Support team