NT
Nthaby T

1 reviews | Active since Jan 2017

30 Oct 2019, 17:02

THE FIELDS HATFIELD PRETORIA

I have a serious issue with the way The Fields in hatfield pretoria operates. they are constantly trying to milk money from tenants who vacate their apartments. i have recently moved out and have taken steps to ensure that i leave the apartment in a decent condition as i have in the past years been a returning client. i received a statement from them (after vacating last month) where i am being charged a cleaning fee, last water and sewerage readings (which i settled) and of a wifi plug i am not aware of. i ensured that the place was cleaned when i left, but apparently i need to pay now because they decided to re-clean the apartment.

Wifi units were p;laced in our units where the wifi guys were let in and out of our units whether we in our apartments or not. now i am being charged for a device i know nothing of.

i have had back and forth mails with a Charmiane van Reenen with no valid reasons as to why i am to pay for the cleaning when i had already cleaned.

i have repeatedly said to her on the mails that i will not be settling the cleaning costs ( which they decided to do for whatever reason) as i cleaned the unit. i am not a first time tenant at the Fields so i know better than to vacate without cleaning. i have also mentioned to Chaminane that i will not be paying for a plug that i know nothing, if this ever existed it must be checked with the same people who placed it in the units.

0
Replies (2)
City Property
City Property's reply31 Oct 2019, 08:29
Official
Dear Nthabiseng

We hereby confirm that this matter is being attended to and quote the following reference number: 248933. Please direct all future enquiries regarding this matter to ***  or ***. 

Thank you and kind regards 
City Property Customer Service team

NT
Nthaby T's update03 Nov 2019, 12:56
Reviewer Update
Update : charges were reversed but after an long unpleasant back and forth is disappointing. Thanks