The Brooklyn - Inconsiderate Staff

I am a tenant at City Property, The Brooklyn. Visitors sign in hours are from 08:00 to 22:00, on the night of 18 February 2025 I informed the night shift security officers that my sister will be arriving on the early hours of the morning as her flight lands at 04:00, I asked if it will be possible for me to sign her in before 08:00, they confirmed that I will be able to. We arrive from the airport and the morning shift security informs me that I cannot sign my sister in before 08:00. My sister has been on a flight for 14 hours and she now has to sit in the car for another 2 hours because we have to wait for 08:00. I understand that rules are rules but I had made prior arrangements with security and advised them of my predicament, this is such an inconvenience. They don't even have a 24 hours call centre for complaints with so many tenants.... I lodged a complaint that has a turn around time of 24 hours, what help will that be to me then? City property needs to do better.