Tenant Dispute: Unresolved Maintenance Issues and Billing Confusion

I was a tenant at a City property. When I moved in, the cupboards were not aligned, and there was a hole in the bathroom bathtub that needed fixing. I reported these issues because rats kept entering the apartment and hiding there. The misalignment of the cupboards made it impossible to close them properly. The maintenance person inspected and informed me that fixing the cupboards would require replacing the whole unit due to improper installation. I also asked another maintenance person if he could help fix the bathroom hole, but he didn't have the necessary materials at the time. Both these issues were reported to the caretaker Derrick.

Both issues remained unresolved, and I vacated the flat before the end of January 2024. I inquired about the inspection process and was told it would happen after I moved out. I left the key with the flat caretaker as requested. However, I didn't receive any communication until I received an invoice at the end of February. The invoice lacked a detailed description of the charges.

I followed up with Derrick, the caretaker, via email numerous times to understand the charges. I contacted the finance department as well, questioning the sudden urgency for payment. Eventually, Derrick provided a Residential Clearance Inspection document, indicating I was being charged for the initial issues I reported—tightening the bathroom and aligning the cupboards, which they claimed were caused by frequent use. However, I found both issues upon moving in.

Unfortunately, my communication with Derrick via WhatsApp was deleted, and I believe he has the records on his side. During a phone conversation, Derrick suggested I claim inability to pay, which I found unprofessional. He promised to get back to me but hasn't.

I've been charged for late payment despite my efforts to follow up. I even emailed Carol from the accounts department, who directed (cc'd) Derrick. He promised to assist the next morning but failed to do so until I called him.

I'm unsure if the cleaning service fee of R407.04 is mandatory, as I ensured the place was clean upon leaving. Lastly, I'm unaware of who initiated the Residential Clearance Inspection document on my behalf, as neither I nor Tenant 2 received it until requested. Who signed on my behalf remains unclear.